Résumé

Work Experience

Graphic Designer/Business Consultant

2008-Present   |   TRaschi Designs   |   Los Angeles, CA

I established TRaschi Designs in 2007 to help artists and small businesses gain exposure. TRaschi Designs helps artists and business owners establish and promote their brand, and it also offers business consultation services.

Technical Writer

2007-2008   |   Humboldt Merchant Services   |   Eureka, CA

HMS provides businesses with the ability to accept and process credit card payments. As the Technical Writer, I designed informational posters and flyers, compiled manuals, and created marketing materials for company campaigns. I also formatted the merchant applications and other forms for both internal and external use, and created/edited documents for distribution within the company, to our clients, and to our business partners.

Interactively redefining the position, in addition to technical writing, I trained department staff to effectively manage workflow and expand department offerings.

Established uniformity and brand identity by instituting consistent formatting standards for company documents, and redesigning forms, manuals, fliers, and marketing materials

Evolved existing file naming protocol and organizational methods, increasing accessibility to existing content and assets

Converted the Equipment Manual from an outdated static document to a versatile and flexible web-enabled application, greatly improving speed, accuracy and completeness of information delivered to the Technical Support Team

Ensured the sustainability of these upgrades by training the Project Development Department staff to utilize Adobe Creative Suite and MS Office on a professional level

Awarded the HMS GEM Award for Fun at Work

I worked primarily in Adobe InDesign, Illustrator, Photoshop, Acrobat, and Dreamweaver, as well as Microsoft Office.

Customer Service Representative I

2006-2007   |   Humboldt Merchant Services   |   Eureka, CA

When I began at HMS, I worked in the call center, providing technical support and troubleshooting, instructions for properly processing transactions, and advising on all facets of merchant accounts, including how to calculate deposits, read statements, and monitor usage. I also edited and updated account information and contacted merchants with pertinent information when discrepancies arose.

Fielded a consistently high volume of calls, exceeding expected daily call volume

Researched and implemented a paperless process for sending past statements to clients, ensuring greater security of confidential information, and reducing paper waste and downtime between calls

Wrote a Spanish language translation of common messages and a phonetic script for CSR's to use when relaying standard information to our Spanish-speaking clients.

Awarded two HMS GEM Awards for Innovation

I applied my knowledge of standard programs, such as MS Word, Outlook, and Excel, and learned several software programs that were either created by in-house developers for our company's purposes, or that are industry-specific (such as First Data's DOS-based FDR, and Vericenter's Web Console). Additionally, I was recognized with two awards for Innovation for updating various Customer Service procedures.

Motion Picture Set Painter/Decorator

2001-PRESENT   |   Freelance, via I.A.T.S.E. Local 729   |   Burbank, CA

My duties included set prepping, wall-papering, painting, aging, color-matching, and faux-finishing.

CSATF Safety Passport certification, including operation of aerial lifts

Youngest female ever initiated into Local 729

Credits Include:
Freedom Writers - Rod Nunnally
The Fast and the Furious 3 - Frank Piercy
"Threshhold" - Michael Gates
"What About Brian" - Christian Klump
"Unfabulous" - Shirley Lerche
Grilled - Steve Eyrse
Catwoman (reshoots) - Rod Nunnally
Fat Albert - Rod Nunnally
Mrs. Harris - Bob Warner
"Frasier" - Frank Galvan
"Related by Family" - Keith Kroft
"Dragnet" - Michael Gates
"Century City" - Bob Warner
"CSI: Miami" - Allan James
"Cold Case" - Mark Hudson
Ray (aka- Unchain My Heart) - Jay Berkhart
"Coupling" - Terry Tennant
Cheaper by the Dozen - Rod Nunnally
"Threat Matrix" - Bob Warner
"Angel" - Steve Bishop
"Drew Carey Show" - Dan Zuccillo
"ER" - Al Lopez
Just Married - Rod Nunnally
Looney Tunes: Back in Action - Rod Nunnally
"Leap of Faith" - Jose Lopez
"Family Law" - Bob Warner
Stuart Little 2 - Rod Nunnally

I have been an active IATSE member since June of 2001.

View my profile at:

Sales Associate/Frame Designer

2004 - 2006  |   Universal Art Gallery   |   Venice, CA

I was on the frontline maintaining the retail space, greeting and assisting customers and wholesale clients alike, and ensuring their seamless and satisfying experience. In addition to consulting on frame and mat selection, I provided light cashiering duties and trained new employees. During art show galas and company-sponsored events such as their 2005 UNICEF fundraiser, I took part in setup and cleanup, processed sales/donations throughout, and even managed the wine bar.

Established a system of personal accountability for the sales team to process, schedule, and track order progress

Utilizing my painting skills, offered unique custom frames with specialty finishes, as well as light touch-up for frame repair

Set up QuickBooks and trained accounting staff

Digital Archivist/Graphic Designer

1998 - 2004   |   Michael Ochs Archives   |   Venice, CA

Michael Ochs Archives stood as the largest photo archive for rock'n'roll music unitl its 2007 acquisition by Getty Images. My job included scanning and digitally restoring archival photos, maintaining the company database, updating the website, and creating graphic presentations for our site.

Installed and configured QuickBooks, upgrading from an expensive and cumbersome company-specific program

Converted the MOA website from Microsoft FrontPage to Macromedia Dreamweaver, giving the web developer greater ease of function

Here I used Photoshop, Flash, QuickBooks, Dreamweaver, Excel, and other industry-standard computer programs extensively.

References available on my LinkedIn profile, or upon request.

Additional Temporary and Freelance Work

Tutor - WyzAnt

Receptionist (Coastal Business Systems) - Express Personnel

Office Assistant (Swinerton Construction) - Express Personnel

Personal Assistant - Dina Morrone

Santa's Elf (Assistant Set Manager) - AmuseMatte, Inc.

Door-to-Door Marketer - Concorde Marketing

Fragrance Model (Perfume Rep) - Sanofi Beauté

Salad Chef, Cashier & Counter Worker - Victor Jr.'s Pizzeria

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